Our guest today is a former Wall Street Quant turned data scientist who is leading the battle against churn, using data as his weapon.
He holds a PhD from the California Institute of Technology aka CalTech, and has first-author publications in leading Machine Learning and Neuroscience journals
A data scientist, he uses a variety of tools and techniques to analyze data around online systems, and his expertise has led to the creation of the Subscription Economy Index.
Currently, he’s the Chief Data Scientist at Zuora - a comprehensive subscription management platform and newly public Silicon Valley “unicorn” with more than 1,000 customers worldwide.
In his role at Zuora, he’s been fortunate to analyze subscriber churn at over 50 companies in a large variety of industries.
He’s also an author and shares his experiences fighting churn in hopes that it can help other companies thrive in the Subscription Economy.
So please, help me in welcoming our guest today - the author of Fighting Churn With Data - Dr. Carl Gold!
October 22nd, 2020 | Season 6 | 1 hr 9 mins
Fight Churn with Data